Privacy Policy

Introduction

Nexassure Global Logistics (referred to as “Nexassure,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website, request quotes, create shipments, register accounts, or otherwise interact with us, how we use and disclose that information, how long we keep it, the rights and choices that may be available to you, and how to contact us. By using our website or services you accept the practices described in this policy.

Information we collect

We collect information that you give us directly and information that we generate or receive while providing services. Below we describe the main categories of information and examples of what each includes, together with why we collect it.

Personal information you provide: When you contact us, create an account, request a quote, or book a shipment, you may provide personal details such as your full name, email address, telephone number, billing and delivery addresses, company name, and identification details required for customs or regulatory purposes. We collect this information so we can identify you, communicate with you, create and manage shipments, and meet legal requirements for international and domestic transport.

Shipment and logistics information: To arrange and deliver shipments, we collect information about the goods you ship. This typically includes package descriptions, weight and dimensions, declared value, tracking numbers, delivery instructions, and any special handling requirements. We use this information to plan pickup and delivery, prepare documentation, and coordinate with carriers and customs authorities.

Payment and billing information: To process transactions, we collect payment-related details such as invoicing information and billing addresses. Payment card processing is performed by secure third-party payment providers. We do not store full card numbers on our systems unless a third-party provider enables tokenized storage under contract.

Website and technical data: When you visit our website we collect technical data that helps us operate and improve the site. This includes IP address, device type, browser and operating system, pages visited, referral source, and usage metrics collected through cookies and analytics tools. We use this data to maintain site security, diagnose technical issues, and improve user experience.

Communications and support interactions: We retain copies of emails, messages, support tickets, and call logs when you contact customer service or use our online forms. These records help us respond to requests, resolve disputes, and maintain service quality.

Derived and aggregated data: We may aggregate or de-identify personal data for analytics and business intelligence. Aggregated data cannot reasonably be used to identify you and can be used to improve our services, plan capacity, and analyze market trends.

How we use information

We use the information described above to operate and improve our business and to meet legal obligations. The key purposes for which we process personal data are:

To provide and manage logistics services: We use shipment, contact, and billing information to coordinate pickups and deliveries, prepare customs paperwork, calculate duties and taxes when required, and handle returns or delivery exceptions.

To process payments and invoices: Payment-related information is used to bill for services, verify transactions, detect fraud, and comply with financial and tax recordkeeping duties.

To communicate with you: We use your contact details to send booking confirmations, shipment notifications, tracking updates, delivery attempts, invoices, and responses to your support inquiries. With your consent where required, we may also send marketing or promotional communications. You can opt out of marketing messages at any time.

To comply with legal and regulatory requirements: We use personal and shipment data to comply with customs and export controls, sanctions screening, anti-money-laundering rules, and other applicable laws. This may require us to verify identities and share data with government agencies.

To detect and prevent abuse and fraud: We analyze transaction and usage patterns to identify suspicious activity, investigate breaches or claims, and protect the safety and integrity of our systems and customers.

To improve our services and website: We use aggregated analytics to understand how our services are used, to optimize routing and carrier selection, and to prioritize product and feature development.

For business operations and recordkeeping: We process data for internal reporting, auditing, dispute resolution, and to support legitimate business interests such as accounting and insurance.

How we share information

To deliver services and meet legal obligations, we share personal data with carefully selected third parties. These disclosures are limited to the information necessary for the recipient to perform their role.

Logistics partners and carriers: We share shipment and contact details with courier companies, freight carriers, airlines, local delivery agents, and customs brokers to enable transportation, handling, and customs clearance.

Service and technology providers: We engage third-party providers for payment processing, IT hosting, customer support platforms, analytics, and business applications. These providers act as processors and are contractually bound to protect your data and process it only on our instructions.

Government, customs, and law enforcement: We disclose information to customs authorities, revenue departments, law enforcement, or other government agencies when required by law or to comply with legal process. This includes disclosures necessary to satisfy customs declarations, sanctions screening, or safety regulations.

Business transactions: If Nexassure is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction. We will require any successor entity to honor the commitments made in this policy.

Legal protection: We may disclose information when necessary to establish, exercise, or defend legal rights, to investigate potential violations of law, and to protect the safety, property, or rights of Nexassure, our customers, or the public.

We do not sell personal information to third parties.

Data security

We maintain technical, administrative, and organizational measures to safeguard personal data. These measures include access controls, encryption for sensitive information where appropriate, secure user authentication, regular security assessments, and contractual protections for processors. We limit access to personal data to personnel and vendors who need it to perform their duties. Despite these measures, no system can be guaranteed completely secure. If we become aware of a security incident that affects your personal data, we will take steps to contain and remediate the issue and will notify affected individuals and authorities as required by applicable law.

Data retention

We retain personal information only for as long as needed to provide services, to comply with legal and regulatory obligations, and to meet legitimate business needs such as dispute resolution and accounting. Retention periods vary depending on the type of data and the applicable law, but typical examples include keeping shipment and invoicing records for several years to satisfy customs and tax requirements. When data is no longer required, we securely delete or anonymize it in line with our internal policies.

Data transfers

Because we operate cross-border logistics services, your personal data may be transferred to and processed in countries other than where you live. These countries may have different data protection laws. Where transfers occur, we implement appropriate safeguards such as contractual commitments with our service providers, standard contractual clauses, or other legal mechanisms required under applicable law to protect your personal information.

Your rights and choices

Your rights may vary depending on your country or region. Where applicable, you may have the right to:

Access the personal data we hold about you and request a copy.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, subject to legal and business retention requirements.
Withdraw consent to processing that was based on consent.
Request transfer of your data to another service provider where technically feasible.

To exercise any of these rights, please contact us using the details in the Contact section below. We will verify your identity and respond in accordance with applicable law.

Cookies and tracking technologies

We use cookies and similar technologies to help provide and improve our website and services. Cookies help us authenticate users, remember preferences, and measure website performance. Analytics tools collect usage information such as pages visited, duration, and navigation paths so we can identify issues and improve usability. When we use cookies for targeted advertising or marketing personalization, we will obtain consent where required by law. You can manage or disable cookies through your browser settings, but doing so may limit certain features of the site.

Third-party websites and integrations

Our website may contain links, plugins, or integrations with third-party sites and services, including payment gateways and carrier portals. Those third parties have their own privacy practices and terms. This Privacy Policy applies only to information collected by Nexassure. We encourage you to review the privacy notices of any third parties before providing them with personal information.

Minors

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child in violation of this policy, we will take steps to delete that information as required by law.

Changes to this Privacy Policy

Nexassure may update or revise this Privacy Policy at any time with or without prior notice. Any updated policy will be posted on our website and will apply from the moment it is posted. We encourage you to review this Privacy Policy regularly to stay informed of any changes. Your continued use of our services after changes are posted indicates your acceptance of the revised policy.

Contact

If you have any questions, requests, or concerns regarding this Privacy Policy, you can reach us at: privacy@nexassureglobal.com